Outdoor Visits FAQ

Now that our residents are able to do outdoor visits with family we have compiled a list of frequently asked questions to help you navigate the next steps to seeing your loved one. If you have more questions, please reach out to the facility you are wanting to schedule a visit for.

Outdoor Visits Frequently Asked Questions

Outdoor visits with residents of our senior living communities are now being permitted, if certain setting and community conditions exist and as weather permits. Visiting residents inside our building is still prohibited for now per guidance from the Minnesota Department of Health. We also continue to allow window visits and visits that take place using alternative methods of communication, such as via phone and video chat.

Will there be scheduled hours for the outdoor visitation?

Yes. Please note the schedule is subject to change if the weather is unsuitable or if the resident or visitor cannot comply with MDH guidance requirements.

How do I schedule a visit?

Madonna Towers, Skilled Nursing Facility
Please contact Sophie Knetter at 507-206-2778 or Sophie.Knetter@benedictineliving.org

Madonna Meadows
Please contact Christie Thomason at 507-206-2780 or christie.thomason@benedictineliving.org

Madonna Summit
Please contact Michelle Mann at 507-315-3611 or michelle.mann@benedictineliving.org

At the time of your request, please let us know the names of everyone who will join you for that visit. We ask that you please call to request your visit 48 hours in advance. Visitation hours are limited. We ask that you do not come for a visit it you feel ill, are demonstrating symptoms related to COVID-19 or have tested positive for COVID-19. All visits are pending weather.

Will there ever be a circumstance where an outdoor visit is denied?
The Minnesota Department of Health has determined that outdoor visits may be denied based on a resident or visitor not complying with infection control guidance or if the resident or visitor is at risk of abuse/harm. In an effort to practice social distancing guidelines, we are limiting groups to 10 (9 visitors, one resident). Groups larger than 10 will not be permitted.

What can I expect when I arrive for my visit?

At the time of your outdoor visit, please report to designated area listed below.

  • Madonna Towers, Skilled Nursing Facility
    • Report directly to the screening table located adjacent to the Skilled Nursing parking lot on the sidewalk between to gazebo and bistro patio
    • Your loved one will be brought out by a staff member
  • Madonna Towers, Assisted/Independent Living
    • Report directly to the screening table located adjacent to the Skilled Nursing parking lot on the sidewalk between to gazebo and bistro patio
    • Your loved one will come out through the bistro patio door
  • Madonna Towers, Benedict House
    • Report directly to the vestibule and pick up the phone for a staff member to assist you. A staff member will meet you to go over the screening form and escort you to the designated visiting area outside of the patio gate.
  • Madonna Towers, T. Emil Gauthier
    • Report directly to the vestibule and pick up the phone for a staff member to assist you. A staff member will meet you to go over the screening form and escort you to the designated visiting area.
  • Madonna Meadows
    • Report directly to the vestibule and pick up the phone for a staff member to assist you. A staff member will meet you to go over the screening form and escort you to the designated visiting area.
  • Madonna Summit
    • Report directly to the vestibule and pick up the phone for a staff member to assist you. A staff member will meet you to go over the screening form and escort you to the designated visiting area.

Screening process, hand hygiene, and PPE requirements

  • All visitors must have their temperature and/or oxygen level taken prior to the visit in a location outside out building and complete our visitor screening form.
    • All visitors are required to use hand sanitizer (supplied) before and after your visit.
    • All visitors must wear a face mask or other facial covering for the duration of the visit unless medically contraindicated – we are not responsible for supplying visitors with a face covering.
    • Practice social distancing by remaining at least 6 feet apart from your loved one and any other resident, staff, or visitor. Visitors must stay in the marked visiting area and refrain from physical contact with your loved one (no hand holding, hugs, kisses)
    • Sign the Madonna Living Community Outdoor Visitation Risk Acknowledgement.

Must I wear a mask for these visits, even though they are outdoors with social distancing?

Yes, a face mask or other facial covering must be worn during the entire visitation unless it is not medically possible. To continue protecting everyone from potentially transmitting the virus, we ask that you remained socially distanced which means no hugs, handshakes or other physical contact. We are not responsible for supplying visitors with a face covering.

Is the visitation open for all ages?

Yes. Visitors under the age of 12 must be in the control of adults who bring them and must also comply with social distancing requirements.

Are pets allowed?

Yes. Pets must be under the control of the visitor bringing them in.

Is there any other type of visitation allowed now?

Yes, window visits and visits through alternative modes of communication are allowed. Visiting residents inside our building is still prohibited per the Minnesota Department of Health. There is an exception for essential health care personnel and compassionate care situations, such as end of life. These exceptions are made case by case.

What if I am wrongly denied visitation with my loved one?

If you believe you have been wrongly denied visitation, or you have questions that aren’t answered by these FAQs or the guidance, you may contact the Ombudsman for Long-Term Care at 651-431-2555 or 1-800-657-3591.